CARWAX CAR CARE SYSTEMS family is a company founded by two brothers with common goals. Mustafa Mumcu : born in 1974 in Tatvan, Erkan Mumcu : Born in 1979 in Tatvan, they started their commercial life at a very early age. Their father, Hayrettin MUMCU, decided to enter this sector when he saw the sentences in the economist magazine he read one day that “AUTO CLEANING, MAINTENANCE AND PROTECTION SERVICES ARE THE BEST PROFITABLE AND OPEN BUSINESS SECTOR FOR INVESTMENT” while continuing his teaching life. Combining his years of experience with his curiosity, he took the first step in 1989 under the name of “Teachers Car Wash and Maintenance Service” in an area of 700 m2 in Erenköy. Mustafa and Erkan MUMCU followed the rapidly developing sector by including Paint Surface Polishing and Protection Systems in their services. In 1995, Mustafa MUMCU and Erkan MUMCU established the CARWAX CAR CARE SYSTEMS brand under the management of Mustafa MUMCU and Erkan MUMCU and made it a brand that directs the sector. Mustafa MUMCU and Erkan MUMCU aimed to increase the franchising rings over time by making investments with years of experience and success. In 2002, they opened the FIRST FRANCHISE branch. We aimed to grow healthy with the franchise system because we aim for standard service quality and continuity by combining the solutions produced for the sector with the franchise system by completing the machinery and chemical equipment for the formation of the corporate structure and combining the solutions produced by the specialized staff structure with the franchise system. What is important for our company is the right location, the right entrepreneur and trained personnel. Stations with a minimum size of 270 m2 at the central points of the city with the highest shopping center potential are among the conditions sought for the right location and the right branch. Costs vary according to the branch concept (m2 of the area to be installed, current situation, mechanical and electrical needs). It is between $25,000 and $65,000 for installation in shopping centers. CARWAX has a supervision team formed with the relevant department managers. This supervision and control team visits the branches at regular intervals. With a special internet-based CRM software program, our company's IT department shares various analyses about the sales of the branch with its franchisees as a result of the examinations made by our company's IT department and ensures that maximum turnover and service diversity are achieved. We receive requests, suggestions and complaints from our customers online with the sms infrastructure with the gsm operator we have agreed with, and we direct our work in line with these requests. Thus, we help our franchisees to work with standard service quality. We prefer entrepreneur candidates who can represent our brand in the best way, have vision, are reliable, respectful to corporate values, attach importance to high standards of service quality and 100% customer satisfaction. The reason for preference is that CARWAX is one of the leading companies in the car care sector with its standard service quality, product diversity, high performance product quality, branch decorations that distinguish itself, professional business systems, service understanding and corporate structure. One of the biggest problems of the sector is their doubts about standard service quality, high product quality and the reliability of their cars in their environment. CARWAX reassures this problem with its standard service quality, high product quality and the fact that the vehicles in all its stations are insured from the moment they are delivered, that they can follow their vehicles online with a special internet-based crm software program we use, and that they can benefit from all CARWAX stations with certain discount rates with customer cards specially prepared for their vehicles. It will continue to grow with its service diversity day by day. As a company, we want to spread CARWAX services all over Turkey with the slogan of “A CARWAX STATION IN EVERY COUNTRY” among our targets, which is 65 branches. In addition to this, we want to train certified personnel with the training school we will establish for the lack of trained personnel, which is an important problem of the sector.
